Refund policy

Returns and refunds

We hope you love your Limetree order. If something isn’t right, email us at hello@limetreelifestyle.com and we’ll help.

Changing your mind about an online order

For most items bought online, you can cancel without giving a reason. Tell us within 14 days of receiving your order. If items in the same order arrive separately, the 14 days run from receipt of the last item.

Once you’ve told us you wish to cancel, you have a further 14 days to send the item back. Email hello@limetreelifestyle.com with your order number to let us know, and we’ll give you return instructions. Please package the item securely and keep proof of postage.

You may inspect or try an item as you would in a shop. If it has been handled beyond what is needed to inspect it and its value has been reduced, we may make a deduction from the refund.

For a change-of-mind return, you pay the cost of return postage. If you cancel your whole order, we’ll also refund the standard delivery charge you paid when ordering. If you chose a more expensive delivery service, we’ll refund up to the cost of our standard service.

We’ll refund you to your original payment method without undue delay, and within 14 days of receiving the returned item or proof that you’ve sent it back, whichever is earlier.

Items with limited change-of-mind rights

The right to cancel may not apply to items made to your specifications or clearly personalised, goods that deteriorate rapidly, or sealed goods unsuitable for return for health or hygiene reasons once their seal has been broken. An opened beauty product is excluded only where that sealed-goods exception applies. Sale items have the same statutory return rights as full-price items.

Faulty, damaged or incorrect items

If an item is faulty, damaged, not as described or the wrong item was sent, email hello@limetreelifestyle.com with your order number and details of the problem. We’ll explain the next step and cover reasonable return costs where a return is required. Your statutory rights are unaffected by the change-of-mind rules above.